Our Solutions

Online Reputation Management is not all about damage control and propping up a sagging brand reputation. It is a positive aspect of brand building and creating brand awareness. Whether you are in the consumer market or in B2B business projects, you will have to be dependent on branding. You can acquire business only if you have the right kind of image, online and offline. We have the solutions that can help you build up your image online and also protect your reputation from being maligned and tainted by nefarious sources. Our stringent monitoring and vigilance immediately responds to any negative talk about your brand and also ensures that people are talking about your brand in the right spirit.

There is considerable amount of discussions and exchange of opinions between netizens. More often than not, they may be sharing their ideas about your products and services. As a manufacturer or service provider, you may want to have a say in those discussion threads. You may want to correct some wrong ideas and sometimes plug in some additional information that will be beneficial. We provide your brand with that voice. We are actively involved in social media campaigns and search engine optimization (SEO) work. Our employees take an objective view when talking about your brand, relying on facts and statistics to validate their points. We never get into a confrontational mode and ensure that you maintain healthy relations with your customers and clients.

Our Online Reputation Management program has different functions:

• Monitoring: We monitor search engine ranking pages (SERPs) and check for any negative talk about your brand. We respond immediately to the problem and often solve it through coordination with our customer service team. We check up on Twitter and Facebook for customer feedback and also check opinion sites like TripAdvisor and Epinions.
• Creating Awareness: We create and post positive content about your brand and optimize them. We use quality websites like Squidoo and HubPages to promote the content. We bookmark the content on Digg and Delicious. Our knowledge of Web 2.0 tools is immense and deep. We aim to reach out the right idea about your brand to as many consumers as we can tap.
• Customer Service: Our Online Reputation Managers are vigilant on the Internet. They are quick to react to issues about the products and services that you have sold. We provide customer service support to queries posted on Twitter or Facebook. Our telemarketing agents call up the users facing issues and solve their problem.